Hands-On Build Session

Most businesses see feedback as damage control. You're going to see feedback as gold 👑

Build a live AI workflow (with n8n) that reads customer feedback, replies intelligently, and drives repeat sales—without hiring more support staff.

In this practical live masterclass, you’ll build an AI-powered workflow that helps you respond fast, stay on-brand, and turn feedback into opportunities.

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24th January 2026 (Saturday)

10:00 AM – 11:15 AM (GMT+8)

Live on Zoom

Why this, why now?

Most businesses already collect feedback and reviews. The problem is what happens next: replies are inconsistent, delayed, and manual-leading to missed loyalty moments, unresolved issues, and staff burnout.

In this practical live masterclass, you’ll build an AI-powered workflow that helps you respond fast, stay on-brand, and turn feedback into opportunities.

What you'll walk away with

By the end of this session, you’ll be able to:

Design an AI workflow that captures feedback and reviews automatically.
Classify feedback (positive, neutral, negative, urgent) using AI.
Generate replies that sound human (empathetic, on-brand, non-robotic).
Turn positive feedback into growth (repeat sales, referrals, social proof).
Route negative or urgent cases to the right person fast (to prevent escalation).
Build it in n8n, so you’re not locked into expensive SaaS tools.

This is a practical live session. Join on a computer so you can follow along during the build.

Who is this masterclass for

This session is great if you are:

A founder or marketer managing customer feedback at scale
Running e-commerce, SaaS, clinics, or service businesses
Know you’re not taking advantage of reviews and feedback
Curious about AI, but unsure how to apply it practically

What we’ll build (live)

During the session, we’ll build:

Collects customer feedback or reviews
Sends it to an AI model for analysis
Decides what to do next based on sentiment
Generates a response aligned to your brand.
Sends it back to the customer automatically, or flags it to a human staff for review

We’ll be using tools, such as:

N8n (workflow automation)
Open AI (the brain behind workflow)
Real-world examples from live use cases

You don’t need coding knowledge to join the session. If you can follow logic, you can follow this.

Brands We've Helped

Meet your hosts

Co-designed with Faisal Hourani and Reuben Ch’ng, this live session helps you build a working auto-reply system you can reuse for your own lead forms.

REUBEN CH'NG

Music producer turned marketer. Grew his music school from a handful of students to 400+ in 6 months using SEO. Since then, he’s built lead gen, funnel, ads, and content systems for brands like Nando’s, TNB, Q-dees, Pacific West, and Sony—now leading Daily CMO and Underdog Con to help founders scale with repeatable marketing systems.

Faisal Hourani

AI and automation technologist with 19+ years building software and marketing systems. He designs end-to-end workflows using tools like n8n, Zapier, Google Sheets, and AI agents—teaching practical build-alongs that generate and follow up on leads without developers.